Terms & Conditions of Sales

General rental conditions

Article 1. Purpose :
This contract is reserved for the exclusive use of rentals of Chalets Arnol and Jeanne.

Article 2. General provisions:
The owner undertakes not to disclose to any third party any information of any kind whatsoever, on any medium whatsoever, which the tenant may have provided to him in the course of the execution of this contract.

Article 3. Contract Conclusion and Payment : The reservation becomes effective once the tenant has paid the deposit to the owner through this booking website. The balance must be paid no later than 30 days before the stay, or as soon as possible for stays booked less than 30 days before arrival. The balance can be paid by bank transfer provided by the owner or by credit card.

Article 4: Security Deposit
The tenant pays a security deposit of €500 before arrival, which will be taken by pre-authorization on their credit card. This online security deposit will not affect your credit card limit and will not be debited from your account. It will be refunded within a maximum of 20 days, after deduction by the owner of any amounts owed by the tenant for the purpose of restoring the premises to their original condition. The owner must provide duly justified deductions based on the move-out inspection report carried out by the appointed concierge service, a bailiff's report, estimates, invoices, etc. If the security deposit is insufficient, the tenant agrees to pay the difference based on the supporting documents provided by the owner. This security deposit may under no circumstances be used or considered as a payment towards the rent.

Article 5. Duration:
The tenant must leave the premises at the time stipulated in the contract or at a time convenient to the owner or his agent, after inventory of fixtures.The tenant may not under any circumstances claim any right to remain on the premises after the expiry of the rental period initially stipulated in the contract, unless the owner agrees.

Article 6. Use of the Premises: The owner will provide accommodation in accordance with the description provided and will maintain it in good working order. The tenant will enjoy the rental peacefully and use it properly, in accordance with its intended purpose. The rented premises are for temporary or holiday accommodation, excluding any professional activity of any kind (maximum 3 months). Upon departure, the tenant agrees to return the rental in a reasonable condition. The end-of-stay cleaning fee covers routine cleaning of the accommodation. It does not include significant tidying, washing dishes, waste disposal, or excessive dirtiness. We therefore ask that you return the accommodation tidy and in a normal state of use. All repairs, regardless of their extent, necessitated by the tenant's negligence during the rental period, will be at the tenant's expense. The rental may not, under any circumstances, benefit third parties without the prior consent of the owner. Subletting is prohibited, even free of charge, under penalty of contract termination; the full amount of the rent will remain due to the owner. The number of tenants may not exceed the maximum occupancy indicated on the property description. Without the owner's agreement, if the number of tenants exceeds the occupancy capacity, the owner may refuse the additional tenants. In this case, any modification or termination of the contract will be considered to be at the tenant's initiative.

Article 7. Welcoming animals:

The following conditions apply to pets: For the well-being of the neighbors and the animal, the owner does not allow pets to be left unattended or alone in the chalet. PetsPets are accepted up to a limit of 2 per stay, only during the summer or upon request to the owner for other seasons. If the owner accepts pets, the tenant must specify which animals will be accompanying them. The website specifies the pricing conditions for these pets. House rules defined by the owner detail the procedures for allowing these animals. If the tenant does not comply with this clause, the owner may refuse the stay. In this case, no refund will be issued.

Article 8. Condition Report and Inventory:

No check-in inventory is carried out, as the property has been thoroughly checked before your arrival. However, tenants are encouraged to report any malfunctions or missing items to the landlord. For this purpose, the tenant will have 72 hours to check the posted inventory and report any discrepancies to the owner (for stays of 4 days or less, the 72-hour period is reduced to 24 hours). After this period, the rented property will be considered free of damage upon the tenant's arrival. This procedure will allow for the swift resolution of any issues and avoid any confusion during the check-out inspection. A check-out inspection will be mandatory. The tenant agrees that this inspection may be carried out with either the owner or their representative. If the owner or their representative finds any damage, they must inform the tenant within eight days.

Article 9: Service Fees

The service fees cover the costs of preparing, organizing, and ensuring the smooth running of your stay. They are added to each booking at a flat rate of €210. These fees include, in particular:

the administrative management of the reservation;
exchanges before, during and after the stay;
preparing the accommodation before arrival;
the organization of arrivals and departures;
the condition reports;
the coordination of household chores and routine maintenance;
assistance to travellers during their stay;
the provision of bed linen and towels;
beds made upon arrival to welcome you in the best possible conditions;
a welcome kit including dish towels, sponge, bath mat and cleaning products;
as well as a sufficient quantity of consumables for the start of the stay (dishwasher tablets, dishwashing liquid, toilet paper rolls, garbage bags, etc.).

These fees cover a reception and accommodation preparation service, but do not cover abnormal restoration of the accommodation at the end of the stay.

Our goal is to offer you a warm welcome and a comfortable stay from the moment you arrive.

Article 10. Termination Conditions: a) Termination initiated by the tenant

In case of cancellation by the tenant:

Any cancellation made more than 31 days before the arrival date will result in a full refund of the amounts paid .
In the event of cancellation occurring 30 days or less before the start of the stay , the rental amount will remain due and will not be refundable.

However, in the interest of fairness, if the accommodation is re-let for the same period and under similar conditions, the owner may proceed with a partial or total refund of the sums paid, less any costs incurred and/or price differences.

If the tenant does not arrive within 24 hours of the scheduled arrival date, this contract will be automatically cancelled. The landlord will then be free to dispose of the property as they see fit, and any payments made will be retained by the landlord. b) Termination by the landlord

In the event of cancellation of the stay by the owner before the start of the rental, for any reason whatsoever, the tenant will be fully reimbursed for the sums paid, without being able to claim any additional compensation.

b) Termination initiated by the owner

c) Termination during stay

In the event of failure to comply with the obligations stipulated in this contract or the house rules, the owner may terminate the stay early if the circumstances warrant it, particularly in the following cases:

of default of payment;
of damage observed in the accommodation;
of nuisances or disturbances to the neighborhood;
of improper occupation of the premises;
or serious breaches of the rules governing the operation of the accommodation.

Except in cases of emergency or obvious disturbance, the tenant will be informed of the situation beforehand and asked to remedy it as soon as possible.

The termination may be notified by any written means which allows a record to be kept (letter delivered by hand, written message, email or registered mail).

In the event of early departure of the tenant due to fault or breach of contractual obligations:

the sums paid for the stay will remain the property of the owner;
the security deposit may be retained in part or in full under the conditions set out in the article "security deposit";
The owner also reserves the right to seek compensation for any damage or additional costs incurred.

Article 11. Interruption of stay:
In the event of early interruption of the stay by the tenant, and if the owner's responsibility is not involved, no refund will be issued, except for the security deposit.

Article 12. Disputes:
All complaints must be addressed to the owner as soon as possible to facilitate the amicable settlement of disputes:
- if the complaint is made within the first three days after arrival, for any dispute concerning the condition of the premises or the descriptive statement,
- at the end of the stay for all other disputes within a maximum period of 1 month.
For all disputes arising from the execution or interruption of this contract, only the Courts of the jurisdiction of the location of the property subject to the rental shall have jurisdiction.